FAQs

Orders

How do I place an order?

Browse our collection, add your favorite items to your cart, and proceed to checkout. Once your payment is confirmed, you'll receive an order confirmation by email.

Can I modify or cancel my order?

If your order has not yet been processed, please contact us immediately. We will do our best to accommodate your request; however, once an order has been shipped, it cannot be modified or canceled.

Shipping

Where do you ship?

We currently ship within the United States.

Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders.

What is your order processing time?

Orders are processed within 0–1 business day (Monday–Friday).

What is your order cut-off time?

Orders placed before 5:00 PM Central Time (CT), Monday–Friday are generally processed the same business day.

How long does delivery take?

Our estimated shipping transit time is 2–4 business days.

What is the total delivery time?

The estimated total delivery time is 2–5 business days, including processing and shipping.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to become available.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of the delivery date. Returned items must be unused, unworn, in their original condition, and include all original packaging and tags.

Do you charge a restocking fee?

No. We do not charge any restocking fees for approved returns.

How long does it take to receive a refund?

Approved refunds are processed within 7 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and photos of the item. We will work to resolve the issue as quickly as possible.

Payments

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Diners Club
Apple Pay
Google Pay
PayPal
Shop Pay

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways using SSL encryption. Trendevo does not store your payment information.

Products

How do I choose the correct size?

Please refer to the size guide available on each product page before placing your order. If you need additional assistance, our customer support team is happy to help.

Will the product colors match what I see on my screen?

We strive to display product colors as accurately as possible. However, slight variations may occur due to different monitor and mobile device settings.