Refund policy

At Trendevo, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy below.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items (if applicable)
Items that have been worn, washed, altered, or damaged by the customer

How to Request a Return

To initiate a return, please contact our customer support team with your order number and reason for the return.

Email: shaylasmithann@gmail.com

Our team will provide return instructions and the return shipping address.

Refund Processing

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 7 business days.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

Restocking Fee

We do not charge any restocking fees. You will receive a refund for the approved returned item without any restocking deductions.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will work with you to provide a replacement or an appropriate solution.

Late or Missing Refunds

If you have not received your refund after the processing period:

Check your bank account or payment method.
Contact your credit card company or bank, as processing times may vary.
If you still have not received your refund, please contact us using the information below.